Maxbet Privacy Policy — How Your Information Is Protected

1 Introduction & Applicability

This Privacy Policy describes our practices and commitments regarding the collection, processing, and protection of personal information for users of the Maxbet platform (maxbet.st). By creating an account on Maxbet, browsing the platform, or using any of our services, you agree to this Privacy Policy.

This policy applies only to Maxbet's own services. Third-party websites and services are governed by their own privacy policies.

This Privacy Policy is for Maxbet's Terms & Conditions must be read together. Both documents combined form the complete framework governing the relationship between Maxbet and its members.

2 What Information We Collect

In accordance with the Maxbet Privacy Policy, we collect the following types of information:

3 How Your Information Is Used

Maxbet uses your personal information only for specific, legitimate purposes. We never use your data unnecessarily. The primary purposes are:

• Account Management: Ensuring account registration, login, password recovery, and account security.
• Transaction Processing: Processing deposits, sending withdrawals, and issuing bonuses.
• Legal Compliance: KYC verification and compliance with AML (Anti-Money Laundering) regulations.
• Customer Support: Resolution of your complaints, questions, and issues.
• Service Improvement: Used to personalize your experience and inform the development of new features.
• Responsible Gaming: Monitoring gaming activity to identify problematic behavior.
• Marketing Communications: Sending promotional offers based on your consent.

You can opt out of marketing emails at any time. However, important transactional notifications cannot be disabled, as they are necessary for the security of your account.

4 Data Retention & Duration

Maxbet does not retain your data longer than necessary. Below are the retention periods for different types of information:

• Account Information: For the duration the account is active and a minimum of 5 years after closure (for legal compliance).
• Transaction Records: 7 years (in accordance with the guidelines of Bangladesh's financial regulatory authority).
• KYC Documents: 5 years after account closure.
• Gaming Logs: 3 years.
• Marketing Consent Records: 2 years after consent is withdrawn.

5 Data Sharing Policy

Maxbet never sells your personal information. However, there are certain situations where sharing data may be necessary:

• Payment Processors: Information required to process deposits and withdrawals is shared with payment gateways such as bKash, Nagad, and Rocket.
• Law Enforcement Agencies: Information may be disclosed in response to any lawful legal directive from the Government of Bangladesh.
• Technology Service Providers: Limited information is shared with trusted technology partners solely for platform operations, under strict confidentiality agreements.
• KYC Verification Service: Certain information may be shared with authorized verification agencies for identity verification purposes.

Outside of the cases listed above, Maxbet does not share your information with any third party. All partners are required to comply with our privacy standards.

6 Cookies & Tracking Policy

The Maxbet website uses cookies to enhance your experience and ensure the site functions properly. We use the following types of cookies:

• Essential Cookies: Login sessions and security tokens are essential for the site to function.
• Functional Cookies: Remembers your language preference, theme settings, and other personalized configurations.
• Analytics Cookies: Helps us understand which parts of the site are used most — no personal data is collected.

7 Your Rights Regarding Your Information

Under the Maxbet Privacy Policy, you have full control over your own information. You may exercise the following rights:

To exercise these rights, please contact the support team. Requests will be responded to within 30 business days of receipt.

8 Security Measures

Maxbet uses industry-standard security technologies and processes to protect your privacy:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & IDS: Unauthorized access attempts are automatically detected and blocked.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Restricted Staff Access: Only authorized personnel have access to specific data.
• Data Backup: Regular secure backups are maintained to prevent data loss.

9 Child Protection

Maxbet is strictly for users aged 18 and above. We do not knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• If a minor's account is detected, it is immediately suspended and all associated data is deleted.
• If you believe your child has created an account, please contact support — action will be taken within 24 hours.

10 Privacy Policy Updates

Maxbet may update this Privacy Policy when necessary. In the event of changes:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

Contact support if you need a copy of a previous version.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

If your issue is not resolved with us, you have the right to file a complaint with the Bangladesh Ministry of Information and Communication Technology.